Logging in with Microsoft Azure MFA

Logging into the Live Platform portal interface is secured using Azure Authentication with Multi-Factor Authentication (MFA). Login can be performed by any M365 user who is configured as a Live Platform operator configured in the Enterprise application for the Live Platform instance of the customer tenant (see Setting up Microsoft Azure Authentication).

Verify with Live Platform Professional Services that you have the required Admin permissions. Access to the Operation Center portal supports Multi-Factor Authentication if Service Provider, Channel and Customer Microsoft 365 tenants are configured for MFA.

➢ To login using Azure authentication:
1. Enter the Live Platform URL.

2. Enter the username and password and then click Login To Live.

Once successfully logged in, the Live Platform Dashboard is displayed.

Dashboard Screen Elements

 

Element

Description

 

Service Provider Logo

The Service Provider logo (uploaded by SysAdmin in Service Provider Tenant settings).

 

Menu Bar

Menu bar options: 

■ Dashboard (see below)
■ Topology
■ Alarms (see Monitoring Alarms from Customer Service Sites)
■ Performance Monitoring
■ Quality of Experience (see Monitoring Voice Quality Statistics from Customer Tenant Sites)
■ Users (see Managing M365 Users)
■ System
■ Service Request (see Managing Service Requests)

Network Summary

Link to Devices page

Link to Network Devices page listing all connected devices.

Links to Links page

Link to the Links page showing the IP Group and Tenant links to Customer Site Locations.

Link to Network Sites page

Link to Network Sites page listed all connected customer sites.

Link to Endpoints page

Link to Endpoints page listing all connected phones.

Link to UMP-365 page

Link to page listing all connected UMP devices.

Link to Microsoft Teams Devices page

Link to page listing all connected Microsoft Teams devices.

Link to Voice.AI Solution & VAIC Page

Link to page listing all connected Voice.AI gateway devices.

Link to Generic Applications page

Link to page listing all connected Generic applications.

Link to External Applications page

Link to page listing OVOC External applications links:

■ Device Manager
■ Routing Manager
■ UCaaS Connect
■ VOCA CIC
■ Meeting Insights
■ Interaction Insights

Notifications

A list of notifications for alarms raised on the Microsoft 365 platform and for system tasks statuses.

External Applications Status

Displays the status of OVOC External applications.

 

Active Alarms Summary

Summary of Critical, Major, Minor and Warning alarms.

Operators Actions menu: Displays the logged in operator credentials and when clicked opens additional menu options.

Global Scope

Global scope for SysAdmin.

Tenant Scope

Indicates the Service Provider Tenant Scope. In the example figure, the Service Provider tenant is 'Live Platform'.

Additional options
■
■ Debug Mode: Enables the collection of log files for Web interface activity.
■ Workspace Manager: Enables you to activate the Workspace functionality. Operators can save their workspace, i.e., they can save their GUI contexts such as filters, Network Map zoom positions, column widths, etc. The feature can be enabled manually or automatically. After logging out or after the browser is closed, all saved GUI contexts are retrieved the next time the operator logs in. Best practice is to save the workspace you’re currently performing operations in, so re-accessing it is quick and effortless.
■ Change Password: Enables you to change the password of the currently logged in user.
■ About: Short description of the installed product version.
■ Lock: Locks the current screen.
■ Logout: Logs out the currently logged in user.